At Velsent, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested and processed.
Customers may request a refund within seven (7) calendar days from the date of purchase.
Refund requests must be submitted through our support system or by contacting our support team.
Refunds may be granted in situations including, but not limited to:
Refund requests may be denied under the following circumstances:
Customers may cancel future renewals at any time through their account dashboard. Cancellation prevents future billing but does not automatically create eligibility for a refund of previous payments.
Approved refunds will be returned to the original payment method used for the purchase.
Processing times may vary depending on the payment provider, banking institution, or card issuer.
If you experience a billing issue, please contact our support team before opening a chargeback or payment dispute. We will make reasonable efforts to resolve billing concerns promptly.
Questions regarding this Refund Policy may be directed to our support team through the contact information available on our website.
Refund requests can be submitted by contacting support@velsent.net.
Velsent reserves the right to update or modify this Refund Policy at any time. Any changes will become effective upon publication on this page.
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