Refund Policy

This Privacy Policy explains how Velsent collects, uses, stores, and protects information obtained from users of our website and services.

Information We Collect

We may collect the following information when you register, purchase a subscription, contact support, or use our services:

  • Full name
  • Email address
  • Country and billing information
  • IP address
  • Account activity information
  • API usage statistics
  • Support communications

Information We Do Not Store

We do not store credit card numbers, bank account numbers, PayPal credentials, or other payment credentials.

Payments are processed by trusted third-party payment providers including PayPal.

How We Use Information

Information collected may be used for:

  • Creating and managing user accounts
  • Providing access to our services and APIs
  • Processing subscriptions and payments
  • Customer support
  • Fraud prevention and security monitoring
  • Improving service quality and performance
  • Complying with legal obligations

API Usage Data

To operate and improve our platform, we may log API requests, usage volume, timestamps, and related technical information.

API logs are used solely for service delivery, diagnostics, abuse prevention, and billing verification.

Cookies

Our website may use cookies and similar technologies to improve user experience, maintain sessions, and enhance website functionality.

You may disable cookies through your browser settings, although certain features may not function properly.

Third-Party Services

We may use third-party providers to assist in operating our business and services, including:

  • Payment processors (such as PayPal)
  • Hosting providers
  • Analytics providers
  • Customer support platforms

These providers receive only the information necessary to perform their services.

Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Account Deletion

Users may request account deletion by contacting support.

Certain records may be retained where required by law, fraud prevention requirements, or legitimate business purposes.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

Children's Privacy

Our services are not intended for individuals under the age of 18.

International Users

By using our services, you understand that information may be processed and stored in countries where our infrastructure or service providers operate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

Contact Us

If you have questions regarding this Privacy Policy, please contact us through the Contact page available on our website.